Support

Last updated: February 13, 2026

Need help with PixelGuard (iPhone, iOS 18+)? Contact us at support@pixel-guard.com.

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Provider: AIXion

Support Email: support@pixel-guard.com

Address: 1-10-8 Dogenzaka, Tokyu Building 2F-C, Shibuya-ku, Tokyo 150-0043, Japan

Telephone (Japan): Available upon request without delay via support@pixel-guard.com

Typical reply time: within 5 business days

Legal and Subscription Links

Frequently Asked Questions

Does PixelGuard upload my photos or metadata?

No. PixelGuard processes photos locally on your iPhone. Photos and metadata are not sent to AIXion servers.

What metadata does PixelGuard remove?

"Clean Metadata" removes privacy-sensitive metadata such as GPS location, camera/device fields, software tags, and EXIF/IPTC date fields where present. "Remove Location" removes GPS location only. Exact fields depend on the source image format.

Which photos are supported?

PixelGuard supports still photos in your iOS Photos library. Results can vary by source image format.

What happens to my original photo?

By default, PixelGuard replaces the original with the cleaned version. You can enable "Keep Original" in Settings to save a clean copy instead.

Where is the cleaned photo saved?

Cleaned photos are saved to your Photos library.

Does PixelGuard work offline?

Yes for cleaning itself. Network may still be needed if iOS must download an iCloud photo first, or when using App Store purchase/restore features.

What is included in the free plan?

The free tier allows up to 3 cleans per day.

What do I get with PixelGuard Pro?

Pro unlocks unlimited daily cleans and batch cleaning through Apple-managed subscriptions.

Is there a batch limit?

Free users can clean up to 3 photos per day. Pro has no app-imposed daily clean limit and unlocks batch cleaning.

How does auto-renewable billing work?

PixelGuard Pro Monthly (USD $4.99/month) and PixelGuard Pro Yearly (USD $29.99/year) are auto-renewable subscriptions. Payment is charged to your Apple ID at confirmation. Subscription renews automatically unless canceled at least 24 hours before the period ends, and renewal is charged within 24 hours before the current period ends.

How do I cancel my subscription?

Manage or cancel in iOS Settings > Apple ID > Subscriptions.

How do I restore purchases?

Open PixelGuard and use the in-app "Restore Purchases" action. Make sure you are signed in with the same Apple ID used for purchase.

Auto-Renew Summary

Subscription Management

How do I request a refund?

App Store refunds are handled by Apple. Submit your request at reportaproblem.apple.com.

How do I switch between Monthly and Yearly plans?

Open iOS Settings > Apple ID > Subscriptions, select PixelGuard, then choose Monthly or Yearly.

What if Pro is not unlocked after purchase?

  1. Confirm you are signed in with the same Apple ID used for purchase.
  2. Open PixelGuard and tap "Restore Purchases".
  3. Force close and reopen PixelGuard, then restart your iPhone if needed.
  4. If Pro is still locked, email support with your Apple ID purchase receipt screenshot and app version.

How to Report a Bug

Send a bug report to support@pixel-guard.com with the details below.

Suggested email subject format:
[Bug] short title | PixelGuard version | iOS version | device model

  1. App version (from PixelGuard settings or App Store listing).
  2. iOS version and iPhone model.
  3. Clear step-by-step reproduction instructions.
  4. Expected behavior and actual behavior.
  5. Screenshots or short screen recording, if available.

Privacy Requests

PixelGuard is designed for zero data collection during normal app use. If you want us to access or delete support emails you sent, contact support@pixel-guard.com with subject line "Privacy Request".

To help us process quickly, include:

  1. Request type (access or deletion).
  2. The email address you used to contact support.
  3. Any related support ticket context.

We may ask for verification to protect account security.

Japanese Commercial Law Requests

For Act on Specified Commercial Transactions inquiries, contact support@pixel-guard.com. Telephone information is disclosed without delay upon request.