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Support

Need help with PixelGuard? Contact us at contact@aix-ion.com.

Provider: AIXion

Support Email: contact@aix-ion.com

Typical reply time: within 2 business days

Frequently Asked Questions

Does PixelGuard upload my photos?

No. PixelGuard processes photos locally on your device only. Your photos are not sent to AIXion servers.

What metadata does PixelGuard remove?

PixelGuard targets hidden photo metadata such as location and camera details commonly stored in EXIF fields. Exact fields may vary by source image format.

What is included in the free plan?

The free tier allows up to 3 cleans per day.

What do I get with PixelGuard Pro?

Pro unlocks unlimited daily cleans and improved batch workflow support through Apple-managed subscriptions.

How does billing work?

All subscriptions are billed and managed through Apple StoreKit and your Apple ID.

How do I cancel my subscription?

Use Apple's subscription management settings. Official guide: Cancel a subscription from Apple Support .

How to Report a Bug

Send a bug report to contact@aix-ion.com with the details below.

  1. App version (from PixelGuard settings or App Store listing).
  2. iOS version and iPhone model.
  3. Clear step-by-step reproduction instructions.
  4. Expected behavior and actual behavior.
  5. Screenshots or short screen recording, if available.

Privacy Questions

For privacy-related questions, include "Privacy Request" in your email subject so we can prioritize it appropriately.

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